Legal
Refund & Cancellation Policy
Last updated: November 2026 · Effective immediately
This policy explains how payments, cancellations and refunds work for paid events and trips on Meetley. Free events involve no payment.
1. How payments work
- Tickets are paid securely inside Meetley through Razorpay. You pay only the ticket price shown on the event. Meetley does not add a service fee for attendees.
- For public paid events, your seat is held for 10 minutes while you pay. If you don't finish, the seat is released.
- For private paid events, you request to join first. If the host approves, you have 24 hours to pay and confirm your spot.
- Never pay a host outside Meetley. Meetley cannot help with payments made outside the app.
2. When you get a full refund
- The host cancels or deletes the event: automatic full refund.
- You leave at least 24 hours before the event starts: full refund.
- The host removes you from the event: full refund.
- Your payment went through but the event was full or your seat hold had expired: automatic full refund.
- The host changes the date by more than a day, or moves the event to a different area, after you paid: full refund if you ask within 48 hours of the change.
3. When a refund is not available
- You leave less than 24 hours before the event starts, or you don't show up. Only the host can choose to refund you in these cases.
- You are removed from Meetley by our team for breaking the Terms of Service or Community Guidelines.
- Change of mind after the 24-hour window, or inability to attend.
4. Refund timing
- Refunds go back to the original payment method.
- They usually reach your account in 5 to 7 business days, depending on your bank or card issuer.
- You will get a notification in the app when a refund is started.
5. Problems with an event
- If an event didn't happen, the host didn't turn up, or it was very different from the description, report it from the event within 7 days after it ends.
- Our team reviews each report and may refund you manually.
6. Host payouts
- Meetley collects ticket payments and pays hosts their earnings after the event, within 3 business days after it ends.
- Meetley's service fee is deducted from the host's earnings, not charged on top of the ticket price.
- Payouts for tickets under an open dispute or refund request may be held until it is resolved.
7. Contact
For payment or refund help, email support@meetley.com with your event name and payment details.